At ARNARI, a registered Public Charitable Trust based in New Delhi, India, we are committed to transparency and accountability in all our operations, especially when it comes to financial contributions made via our website https://arnari.org.
This Refund & Cancellation Policy explains the circumstances under which refunds may be issued for donations made through third-party payment gateways such as Razorpay, integrated with our website.
- Donations
All donations made to ARNARI are treated as voluntary contributions to support our social welfare initiatives. As a general policy:
- Donations are non-refundable once successfully processed.
- Exceptions may be made only in the case of:
- Duplicate donations made in error.
- Incorrect donation amounts due to technical issues.
- Unauthorized transactions.
To request a refund, please email office@arnari.org within 7 days of the transaction, including the following details:
- Donor Name
- Date of Donation
- Transaction Reference Number
- Amount Donated
- Reason for Refund Request
Refunds, if approved, will be processed via the same payment method used during the donation (Razorpay) and may take up to 10–15 business days to reflect in your account depending on the payment gateway and banking channels.
- Tax Exemption Certificates (80G)
If a refund is issued, the 80G tax exemption certificate issued for that transaction will be revoked and should not be used for claiming deductions under the Income Tax Act, 1961.
- Third-Party Payment Gateway Responsibility
We rely on trusted and secure third-party payment gateways such as Razorpay for handling transactions. In case of any technical payment errors, including:
- Double charges
- Failed transactions
- Payment deducted but confirmation not received
Please contact us at office@arnari.org immediately, and we will coordinate with the respective platform to resolve the issue.
- Contact Information
For all refund-related queries or concerns, please reach out to us at:
ARNARI
Delhi, India
Email: office@arnari.org
Website: https://arnari.org
- Policy Updates
ARNARI reserves the right to modify or update this policy at any time to reflect legal or operational changes. All updates will be posted on this page with the revised effective date.